CAPITAL CRIME WEEKEND AND DAY PASS TERMS & CONDITIONS

Your use of this site is subject to the following Terms and Conditions. By contacting us and ordering passes you confirm that you have read and accept the Terms and Conditions in their entirety.

Terms and Conditions

1. CONTRACT

1.1 A legally binding contract will come into existence when we (Capital Crime Writing Festival Ltd.) accept your order.

1.2 Acceptance of an order placed by you is subject to the condition that passes are available for the Capital Crime festival.

1.3 We will notify you by email if we accept your order. Acceptance will be deemed to have been effectively communicated to you when we send the email (whether or not you receive such communication).

1.4 No order will be accepted until we have received full payment for the cost of the passes plus, where applicable, booking charges and VAT.

1.5 Once purchased, passes cannot be transferred, exchanged, refunded or returned.

1.6 If a specific panel or event is cancelled we will make notification by posting on the Capital Crime website.

1.7 If the Capital Crime Festival is cancelled or moved to another date we will notify you by email.

2. RECEIPT & PHYSICAL PASS
   

2.1 An electronic receipt for the purchase of your passes will be dispatched to the email address given when the order is placed.

2.2 Customers are advised to check their purchase upon receipt and inform us of any errors as soon as possible.

2.3 It is the responsibility of the customer to inform us of any change of address, contact number or email address at all times.

2.4 Upon presentation of your electronic receipt, you will be able to collect a physical pass that allows you access to the festival from the registration desk at the festival venue. Please check the Capital Crime website for details of the registration desk location and opening times.

2.5 Entry to Capital Crime is strictly for festival pass holders only. People not in possession of a physical pass will be turned away.

2.6 Lost passes can be replaced upon presentation of proper identification and proof of purchase for a cost of £10 per pass.

3. ADMISSION

3.1 The right to refuse admission to the festival or any specific panel or event is reserved by the Capital Crime Writing Festival Ltd at all times, to be exercised at its complete discretion, and by the festival venue and its operators, who may take health and safety, environmental and security concerns into account at their reasonable discretion and may from time to time carry out security searches.

3.2 Capital Crime is an inclusive festival and operates a zero tolerance policy towards anyone who engages in abuse of any kind, including, but not limited to, abuse of volunteers or staff, or sexual or racial harassment. Any such behaviour will result in immediate ejection from the festival.

3.4 We would advise customers that no refunds will be offered to customers who are refused entry or ejected from the festival for any reason whatsoever.

3.5 Passes are sold by Capital Crime Writing Festival Ltd and are specific to the named individuals to which they are made out. Any passes which are resold or transferred for any reason by anyone other than Capital Crime Writing Festival Ltd or an authorised agent will become voidable and the holder will be refused entry.

4. LIABILITY

4.1 Capital Crime Writing Festival Ltd and its directors and officers do not accept any liability for any losses or claims arising from any inability to access the Capital Crime website or any failure to complete a booking on the website.

4.2 All festival guest appearances are subject to work and personal commitments, and may change without notice. No refunds or partial refunds will be issued in the event of the non-appearance of a guest or guests.

4.3 Capital Crime Writing Festival Ltd and its directors and officers do not accept liability for any indirect or consequential loss of any kind in contract, tort or otherwise arising out of the use of the website or the purchase of the tickets or other goods or services from us by whatever means.

4.4 Capital Crime Writing Festival Ltd and its directors and officers do not accept liability for loss or damage that is caused by any event or circumstances beyond our reasonable control.

4.5 To the fullest extent permitted by law Capital Crime Writing Festival Ltd and its directors and officers will not be responsible for loss, damage or injury to any person or their property howsoever caused.

4.6 Where Capital Crime Writing Festival Ltd is deemed to be responsible for loss, damage or injury, damages will be limited to the maximum public liability insurance cover held by Capital Crime Writing Festival Ltd at the time.

5. PRIVACY

5.1 By entering and using our website, you consent to the collection, use and retention of your personal information.

(i) Information about you including your name, address, telephone number, email address is held by us, credit/debit card details are not held by us. The information is needed to process the transaction and fulfil your order and any subsequent problems or disputes.

(ii) We may also use the information for internal administration and analysis by us and our associated companies.

(iii) We disclose your information (but not credit/debit card details) to third parties on occasion but only for the purpose of completing your transaction with us.

(iv) We may disclose your information for the purpose of associated administration and obtaining professional advice and your information may also be passed to the management of the venue where the event is taking place at their request.

(v) We do not sell, rent or trade your personal information to third parties for marketing purposes.

6. USE OF OUR WEBSITE
   

6.1 Capital Crime Writing Festival Ltd reserves the right to update or otherwise change these terms and conditions or amend the Capital Crime website at any time and without notice to you.

6.2 Capital Crime Writing Festival Ltd will not accept any liability for tickets or other goods and services which have been ordered through our website using your credit/debit card by someone not authorised to do so.

6.3 Capital Crime Writing Festival Ltd uses industry standard encryption software and a secure server to ensure the safety of orders placed on our website. No one can access any information sent by you as long as it is sent using the secure pages. Therefore, you must only send your credit/debit card details where asked for on our website and you must not send credit/debit card details by standard email.

7. VALIDITY
   

7.1 If any part of these conditions is unenforceable (including any provision in which Capital Crime Writing Festival Ltd and its directors and officers exclude liability) the enforceability of any other part of these conditions will not be affected.

8. NO WAIVER
   

8.1 No failure or delay on the part of any parties to these conditions relating to the exercise of any right, power, privilege or remedy provided under these conditions shall operate as a waiver of such right, power or remedy.

9. GOVERNING LAW
   

9.1 These Terms and Conditions and our agreement with you under them shall be governed by English Law, and we agree to submit to the exclusive jurisdictions of the English Court for the determination of any dispute between us.

RULES FOR ALL STILL & VIDEO PHOTOGRAPHY AT THE CAPITAL CRIME FESTIVAL

Capital Crime offers a variety of photography opportunities. Taking photographs and video is encouraged- no special permission is needed to bring a camera to the event. The event, venue, and attendees all have expectations, so please note the following rules that apply to everyone:

– Still and video photography is permitted in all public areas unless signs or staff indicate otherwise.

– Outside of organised panels and activities on stages, exhibitor stands, and signings permission must be sought from the subject(s) of a photograph before beginning to take photographs; the photographer must also oblige if the subject requests to see the photograph taken.

– Video taken during a panel or event cannot exceed 120 seconds in duration, and not more than a total of 600 seconds of video can be taken of any one panel or event.

– It is unacceptable to take or attempt to take photos deliberately geared towards compromising common decency or the dignity of the subject, for example contriving the cameras position to shoot up a skirt or kilt. Any person attempting to take such photographs will be ejected from the festival immediately and their details passed to the police.

– Any equipment used must be held by the photographer. Free standing equipment or additional equipment held by other people e.g. lights and flashes is not permitted, unless permission has been obtained in advance in writing from Capital Crime Writing Festival Ltd. This equally applies to individuals with a press pass; a press pass does not grant permission to set up a studio or use anything other than handheld photographic equipment.

– Use of power sockets requires the permission of Capital Crime Writing Festival Ltd.

– Photographs or video taken at Capital Crime may not be sold for commercial purposes. In the event of a breach of this rule, you will be charged a £500 fee for commercial photography.

ANYONE WHO BREACHES THE RULES FOR STILL AND VIDEO PHOTOGRAPHY WILL BE ADVISED AND GIVEN THE OPPORTUNITY TO REMEDY ON THE FIRST BREACH. A SECOND BREACH WILL RESULT IN IMMEDIATE EJECTION FROM THE FESTIVAL.

PRIVACY STATEMENT

Capital Crime Writing Festival Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, capitalcrime.org (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of our Privacy Policy is deemed to occur upon your first use of our site. If you do not accept and agree with this Privacy Policy, you must stop using our site immediately.

1. Definitions and Interpretation

   In this Policy, the following terms shall have the following meanings:

   • Account

     means an account required to access and/or use certain areas and features of Our Site;

   • Cookie

     means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;

   • Cookie Law

     means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;

   • Personal Data

     means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and

   • We/Us/Our

     means Capital Crime Writing Festival Ltd, a limited company registered in England under company number 11472226, whose registered address is 23-27 Cecil Court, London, WC2N 4EZ and whose main trading address is 23-27 Cecil Court, London, WC2N 4EZ.

2. Information About Us

   1. Our Site is operated by Capital Crime Writing Festival Ltd, a limited company registered in England under company number 11472226, whose registered address is 23-27 Cecil Court, London, WC2N 4EZ and whose main trading address is 23-27 Cecil Court, London, WC2N 4EZ.

3. What Does This Policy Cover?

   This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.

4. Your Rights

   1. As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
      1. The right to be informed about Our collection and use of personal data;
      2. The right of access to the personal data We hold about you (see section 12);
      3. The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
      4. The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
      5. The right to restrict (i.e. prevent) the processing of your personal data;
      6. The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
      7. The right to object to Us using your personal data for particular purposes; and
      8. Rights with respect to automated decision making and profiling.
   2. If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
   3. For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.

5. What Data Do We Collect?

   Depending upon your use of Our Site, We may collect some or all of the following personal, and non-personal data (please also see section 13 on Our use of Cookies and similar technologies):

6. How Do We Use Your Data?

   1. All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
   2. Our use of your personal data will always have a lawful basis, either because it is necessary for Our performance of a contract with you, because you have consented to Our use of your personal data (e.g. by subscribing to emails), or because it is in Our legitimate interests. Specifically, We may use your data for the following purposes:
   3. With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email, telephone, and/or post with information, news and offers on Our services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
   4. Third parties (including ionicons.com) whose content appears on Our Site may use third party Cookies, as detailed below in section 13. Please refer to section 13 for more information on controlling Cookies. Please note that We do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties.
   5. You have the right to withdraw your consent to Us using your personal data at any time, and to request that We delete it.
   6. We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):

7. How and Where Do We Store Your Data?

   1. We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.

   2. Your data will only be stored in the UK.

   3. Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.

8. Do We Share Your Data?

   1. Subject to section 8.2, We will not share any of your data with any third parties for any purposes.
   2. In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal obligations, a court order, or a governmental authority.

9. What Happens If Our Business Changes Hands?

   1. We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
   2. In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.

10. How Can You Control Your Data?

    1. In addition to your rights under the GDPR, set out in section 4, when you submit personal data via Our Site, you may be given options to restrict Our use of your data. In particular, We aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails and at the point of providing your details ).
    2. You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

11. Your Right to Withhold Information

    1. You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
    2. You may restrict Our use of Cookies. For more information, see section 13.

12. How Can You Access Your Data?

    You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@capitalcrime.org, or using the contact details below in section 14.

13. Our Use of Cookies

    1. Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
    2. By using Our Site you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Us. Third party Cookies are used on Our Site for Cookies used by a third party to improve the users experience. For more details, please refer to section 6, above, and to section 13.6 below. These Cookies are not integral to the functioning of Our Site and your use and experience of Our Site will not be impaired by refusing consent to them.
    3. All Cookies used by and on Our Site are used in accordance with current Cookie Law.
    4. Before certain Cookies are placed on your computer or device, you will be shown a notification requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended.
    5. Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.6. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
    6. The following first party Cookies may be placed on your computer or device:

       Cookie	Description
       gdpr_cookie_accept	A cookie to prevent the notification bar appearing once accepted.
       woocommerce_cart_hash	Contains information about the cart as a whole and helps WooCommerce know when the cart data changes
       woocommerce_items_in_cart	Contains information about the cart as a whole and helps WooCommerce know when the cart data changes
       wp_woocommerce_session_	Contains a unique code for each customer so that it knows where to find the cart data in the database for each customer

       and the following third party Cookies may be placed on your computer or device:

       Cookie	Description	Provider
       __cfduid	CloudFlare cookie used to distinguish users	ionicons.com

    7. Our Site uses analytics services provided by Google Analytics. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.

       The analytics service(s) used by Our Site use(s) the following Cookies to gather the required information:

       Cookie	Description
       _ga, _gid, _gat	Used by Google Analytics to identify individual users

    8. In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
    9. You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
    10. It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

14. Contacting Us

    If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@capitalcrime.org, by telephone on info@capitalcrime.org, or by post at 23-27 Cecil Court, London, WC2N 4EZ. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).

15. Changes to Our Privacy Policy

    We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.